Privacy Policy
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This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.
Unless specifically indicated, this message is not an offer to sell or a solicitation of any products or services, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law.
The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses.
LLC. Banc of America Merchant Services, LLC is not a bank, does not offer bank deposits, and its services are not guaranteed or insured by the FDIC or any other governmental agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read.
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Shipping Policy
1. We will email you a tracking number once we have packed your items and staged them for delivery pick up. We will ship items accordingly to the address provided at the check out process withing 24 hours after payment has been recevied. Estimated of item arrival depends on carrier and destination of order ( Usually and approximately 1- 2 day after verification order)
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2. We are Not responsible for any incorrect shipping information you provided. If you notice that you have the incorrect shipping address, please email us or call us using the contact form on this site. If we have not shipped your item, we will gladly change the shipping address for you. If the item has been shipped, you must contact contact us and arrange a shipping change of address with an extra charge.
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Refund Policy
Natalie's Wholesale Flowers strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed.
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1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbours were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.
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2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact The florist directly. In almost every case, we will gladly replace the arrangement. To request a replacement, Natalie's wholesale flowers must be contacted within 3 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacement.
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3. Natalie's Wholesale Flowers reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Natalie's Wholesale Flowers receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
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4. Should any customer place an order through Natalie's Wholesale Flowers and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
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5. Natalie's Wholesale Flowers is not responsible for any order where the recipient refuses to accept the item. Natalie's Flower Shop will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
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6. Natalie's Wholesale Flowers is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Natalie's Wholesale Flowers makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.
